Complaint registration
Register complaints with category, location and photos, each with a tracking number.
Custom software / Municipal bodies & public offices
Citizen grievance redressal.
A complaint heard. And answered.
Give citizens one place to complain and officers one list to clear. We build grievance systems around your departments and time limits, with a citizen app and a dashboard for senior officers.
Discuss your requirementsWhat it can bring together
The everyday work.
In one connected flow.
Choose the modules that fit. We configure the details and build the connections your business needs.
Routing
Send each complaint to the right department and officer by category and ward.
Time limits
Set how many days each type may take, and show what is overdue.
Escalation
Raise overdue complaints to the next officer automatically.
Status & feedback
Tell the citizen at every step and let them reopen or rate the outcome.
Reports
Compare complaints received, resolved and pending by department and ward.
How the work connects
A clear way through.
- 01 /
Register
The citizen receives a tracking number.
- 02 /
Act
The department resolves it within its limit.
- 03 /
Close
The citizen confirms or reopens.
Your workflow comes first
Built to fit.
Ready to evolve.
Categories, departments, time limits, escalation levels and languages are set up for your office.