Ticket capture
Log complaints from a form, app, email or phone call, each with its own number.
Custom software / Support teams & service departments
Helpdesk & complaint management.
Every complaint. Owned and closed.
Make sure no complaint is forgotten. We build helpdesk software around your categories, teams and response targets, with a customer app or web form and a dashboard that shows what is overdue.
Discuss your requirementsWhat it can bring together
The everyday work.
In one connected flow.
Choose the modules that fit. We configure the details and build the connections your business needs.
Assignment & routing
Send tickets to the right team by category, location or product.
Response targets
Set response and resolution times, and show a countdown on every ticket.
Escalation
Alert the next level automatically when a ticket is overdue.
Customer updates & feedback
Keep the customer informed and ask for a rating when the ticket closes.
Reports
Review volume, resolution time and repeat issues by team and category.
How the work connects
A clear way through.
- 01 /
Log
The complaint gets a number and an owner.
- 02 /
Resolve
The team works to the response target.
- 03 /
Confirm
The customer confirms and rates the fix.
Your workflow comes first
Built to fit.
Ready to evolve.
Categories, teams, working hours, targets, escalation levels and message templates are configured for your service.